%0 Generic
%A YANG, Huijun
%D 2020
%T Intercultural Communication Competency Practices in the Hotel Industry
%U https://data.4tu.nl/articles/dataset/Intercultural_Communication_Competency_Practices_in_the_Hotel_Industry/12675566/1
%R 10.4121/uuid:07f2520f-18a2-4538-9639-378599133591
%K Cultural diversity
%K Hotel employees’ perceptions
%K Intercultural communication competency
%X the study, qualitative data collection and content analysis are used, followed by Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) for scale development with a total of 403 valid questionnaires collected from sixteen multi-national hotel companies in China. Furthermore, an Importance Performance Analysis is conducted to identify the employees’ perception and performance of ICC practices.
%I 4TU.Centre for Research Data