cff-version: 1.2.0
abstract: "the study, qualitative data collection and content analysis are used, followed by Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) for scale development with a total of 403 valid questionnaires collected from sixteen multi-national hotel companies in China. Furthermore, an Importance Performance Analysis is conducted to identify the employees’ perception and performance of ICC practices."
authors:
  - family-names: YANG
    given-names: Huijun
    orcid: "https://orcid.org/0000-0003-1434-3365"
title: "Intercultural Communication Competency Practices in the Hotel Industry"
keywords:
version: 1
identifiers:
  - type: doi
    value: 10.4121/uuid:07f2520f-18a2-4538-9639-378599133591
license: CC0
date-released: 2020-04-30