Dataset belonging to the help desk log of an Italian Company

DOI:10.4121/uuid:0c60edf1-6f83-4e75-9367-4c63b3e9d5bb

Datacite citation style:

Polato, Mirko (2017): Dataset belonging to the help desk log of an Italian Company. Version 1. 4TU.ResearchData. dataset. https://doi.org/10.4121/uuid:0c60edf1-6f83-4e75-9367-4c63b3e9d5bb

Other citation styles (APA, Harvard, MLA, Vancouver, Chicago, IEEE) available at Datacite

Dataset

Usage statistics

8867

views

citations

5792

downloads

Keywords

Event logs Help desk Incident management Monitoring tools Problem management Ticketing

Licence

4TU General Terms of Use

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by Mirko Polato

Event log concerning the ticketing management process of the Help desk of an Italian software company

History

2017-07-25 first online, published, posted

Publisher

University of Padova

Format

media types: text/csv, text/plain

Organizations

University of Padova, Department of Mathematics

DATA

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833 bytesMD5:7bac3ba6d5b06e851e65a9072d38dacereadme.txt
3,271,588 bytesMD5:a91d74377c55be5cbdfda05dae69db30finale.csv
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